A workflow is a series of steps performed by multiple people in a particular manner. It can be automated, if needed, and can be defined to describe where individual roles and responsibilities are. A sales department may have a different sales cycle from another department, and a booking workflow is similar to a sales cycle. A manufacturing workflow identifies specific steps in a production process and outlines the people involved. It is often found as a part of a production line.
A business process workflow is a systematic series of connected tasks and activities. It follows a clearly defined path with defined variations. It may be fully manual, semi-automated, or automated. It may include tasks, people, and processes that are not necessarily related to each other. However, even if the process is automated, it is important to clearly define the role of each person and responsibilities. A business’s workforce should be able to follow a documented workflow to avoid confusion.
A business process workflow identifies the places in an operation where automation could benefit the company. For example, customer care procedures may be automated so that customer care associates are better equipped to handle any issues that may arise. These workflows are designed to streamline tasks, and they can even automate simple tasks such as sending work items from one employee to another. They make it easier to analyze operations, prepare for risks, and plan for expansion.
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